Debt Recovery Officer

About the Role

Are you a pro-active Accounts Receivable professional who actually enjoys the challenge of debt recovery? We are seeking a Debt Recovery Officer to join a prominent local council finance team. While you’ll be sitting within the finance team, this isn't a "data entry" role. Your primary mission is to hit the phones, and bring in outstanding monies across all Council departments from rates and animal registrations to commercial permits and infringements.

Key Responsibilities

• Proactive Collections: High-volume outbound calling to resolve overdue accounts.
• Negotiation: Setting up realistic payment plans and hardship arrangements in line with Council policy.
• End-to-End AR: Accurate receipt of payments and reconciling accounts.
• Conflict Resolution: Handling difficult conversations with empathy, professionalism, and a focus on resolution.
• Department Liaison: Working across various Council departments to verify debt details and update records.

What You’ll Bring

• Extensive AR Experience: You know the "back end" of accounts receivable and how to receipt and reconcile accurately.
• The "Gift of the Gab": You are confident on the telephone and know how to steer a conversation toward a successful payment outcome.
• Resilience: You can handle the "no’s" and keep a positive, professional attitude.
• Local Government Knowledge (Advantageous): If you’ve used systems like TechnologyOne, Pathway, or Civica, you’ll have a head start.

How to Apply

To apply for this position, please click 'Apply' to submit your resume.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.